London, United Kingdom
Director, Redress and Remediation Operations, Coutts
Banking
Education
The Open University 2013 — 2016
Master of Business Administration (M.B.A.)
University of Nottingham 1997 — 2000
2:1, Economics and European Studies
Farnborough Hill 1990 — 1997
A Level, Economics, English, History
Experience
Coutts February 2014 - Present
Coutts July 2013 - Present
Coutts July 2012 - July 2013
Coutts July 2011 - July 2012
Coutts Bank January 2010 - July 2011
Coutts Bank July 2008 - December 2009
Royal Bank of Scotland 2004 - 2006
Royal Bank of Scotland 2002 - 2004
HBOS September 2000 - January 2002
Skills
Risk Management, Business Process..., Building Operations Hubs, CeFA, Wealth, Prince2 Practitioner..., Finance, CeMap Qualified, Commercial Banking, Team Leadership, Relationship Management, APMP Qualified, Credit, Performance Management, Financial Risk, Leadership, Retail Banking, Credit Cards, Team Management, Operational Excellence, Department Budgeting, Business Development, Operational Risk..., Mortgage Lending, Communication, Wealth Management..., Project Delivery, Sales Management, Wealth Management, Leading Change, Delivering Results, Coaching, Strategic Financial..., Capacity Building, Private Banking, Financial Services, Strategy, FPC, Stakeholder Management, Operations Management, Operational Planning, Culture Change, Change Management, Operational Risk, Financial Advisory