London, United Kingdom
Head of Customer Insights & Delivery
Financial Services
Education
University of Newcastle-upon-Tyne 1994 — 1995
MA, IPE Econ/Pol
University of Wales, Aberystwyth 1991 — 1994
BSc Econ, International Relations and Affairs
Experience
Bank of Ireland February 2015 - Present
KAE February 2011 - January 2015
KAE January 2008 - January 2010
KAE January 2003 - December 2007
kae: marketing intelligence 1998 - 2002
Egon Zehnder International July 1996 - May 1998
Skills
Primary Research, Market Analysis, Payment Card Processing, Segmentation, Mortgage Banking, Competitive Intelligence, Quantitative Research, B2B Marketing, Market Research, Analysis, Marketing Analytics, Payment Cards, Qualitative Research, Analytics, Payments, Commercial Cards, Debit Cards, Strategic Consulting, PowerPoint, Market Share Analysis, Consumer Behaviour, Secondary Research, Retirement Planning, Customer Research, General Insurance, NFC, Retail Banking, Go-to-market Strategy, Merchant Acquiring, Marketing Strategy, Credit Cards, Market Intelligence, Market Opportunity..., Insurance, Competitive Landscape..., Business Insights, Strategy, Merchant Services, Market Entry, B2B Marketing Strategy, B2B, Customer Experience, Customer Insight, Savings, Marketing Research, Banking, Innovation Research, Commercial Banking, Competitive Analysis, Market Insights