London, United Kingdom
Head of Customer Experience, Whitbread Hotels
Marketing and Advertising
Education
Newcastle University 1996 — 1999
BA, English Literature
Simon Balle School
Experience
Whitbread January 2013 - Present
POSSIBLE August 2012 - January 2013
Fortune Cookie March 2010 - August 2012
Fortune Cookie September 2007 - March 2010
Dare April 2006 - August 2007
The Escape Committee 2003 - 2006
London Symphony Orchestra 1996 - 1999
Skills
Usability Testing, User Journeys, Mobile Applications, Wireframes, Email Marketing, Content Strategy, Paper Prototyping, Human Computer..., Persona, Information Architecture, E-commerce, Mobile Design, Site Maps, Personas, User Research, Contextual Inquiry, Card Sorting, Axure, Web Analytics, User Interface Design, Service Design, Online Advertising, Usability, Web Content Management, Web Standards, SEO, Heuristic Evaluation, Interaction Design, Content Management, Usability Engineering, Digital Marketing, User Scenarios, Ethnography, Digital Media, Consultants, User Experience, Creative Strategy, Wire Framing, User Interface, OmniGraffle, Multivariate Testing, Accessibility, Web Project Management, User Experience Design, Consultancy, Creative Direction, CMS, Digital Strategy, Mobile Devices, Information Design