Middlewich, Cheshire, United Kingdom
Genesys Architect at TSystems
Information Technology and Services
Education
University of Liverpool 1987 — 1990
BEng (Hons), Electronic Engineering
Liverpool College 1976 — 1987
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
Experience
T-Systems November 2011 - Present
SabreTek Solutions Limited January 2009 - Present
RWE npower February 2009 - November 2011
Numero May 2008 - February 2009
Phones4U July 2007 - April 2008
IBM 2001 - 2007
Level 8 2001 - 2002
ICL 1997 - 2000
Intervoice 1997 - 1999
ICL Fujitsu July 1990 - July 1997
Skills
Virtual Hold, SOA, Avaya PBX, Telsis OCP, TTS, Contact Center Design, NICE, Speech Analytics, Unified Communications, Oracle E-Business Suite, SES, Telecordia iSCP SR-3511, EAI, Predictive Dialers, Solution Architecture, VoIP, SIPREC, Kofax, GVP, AES, VHT, Contact Management, SIP, Outbound, genesys, Hosted VoIP, CCTR, SAP, base7, Genesys Info Mart, CRM, IVR, Speech Recognition, Oracle SOA Suite, CTI, Genesys SIP, Genesys Insights, Verint, SIP Trunking, Call Center, Avaya, Nuance, Contact Centre, Integration, Workforce Management, ACD, Empirix, Architecture, Social Media, Telephony