Antwerp Area, Belgium
Project Portfolio / PMO Manager
Oil & Energy
Education
University of Wisconsin-Milwaukee 2014 — 2014
Management Development Program
Project Management Institute 2010 — 2010
Project Management Professional (PMP)
2007 — 2007
Creativity Class
CEPE / IAE de l'Université de Poitiers 2004 — 2005
Erasmus, Marketing & strategy
Katholieke Universiteit Leuven 2001 — 2006
Commercial Engineering, Business Economics & Strategy, Cum Laude
Experience
Essent July 2014 - Present
Telenet July 2009 - July 2014
Altran January 2007 - July 2009
Mobistar July 2007 - July 2008
Skills
Call Centers, Project Management, Project Execution, E-commerce, Telecommunications, International Project..., IVR, Customer Experience, PMO, Offshore Project..., PMBOK, People management, BSS, Business Case..., PMP, Customer Feedback..., ITIL, RFP preparation, Business Process..., Customer Service, Process Optimization, Project Delivery, Continuous Improvement, Team Leadership, Risk Management, Project Planning, Commissioning, Customer Self Service, Vendor Management, Software Project..., Supplier Negotiations, People Management, Genesys, Change Management, Process Management, Service Delivery, Contact Center..., Integration, CRM software, Leadership, CRM, Management, Program Management, Business Analysis, Project Portfolio..., Call Routing