Handforth, Cheshire, United Kingdom
Senior Service Delivery Manager, Microsoft
Information Technology and Services
Education
University of Leeds 1997 — 1998
Post-grad, Human-Computer Interaction
University of Leeds 1993 — 1997
Cognitive Science, Psychology, AI, Philosophy
Experience
Microsoft January 2011 - Present
The Co-operative Group September 2008 - January 2011
AstraZeneca Pharmaceuticals July 2006 - September 2008
AstraZeneca Pharmaceuticals June 2004 - July 2006
AstraZeneca January 2001 - 2004
IBM May 1998 - November 2001
AstraZeneca January 1999 - January 2001
Skills
Stakeholder Management, Cloud Computing, Management, Pre-sales, Solution Architecture, Governance, Testing, Change Management, Resource Management, Software Documentation, Program Management, Team Leadership, Agile Project Management, Enterprise Software, Integration, ITIL, Incident Management, IT Service Management, Software Project..., Project Portfolio..., Professional Services, Enterprise Architecture, Service Management, Business Process..., CRM, Data Center, Outsourcing, Service Delivery..., Microsoft Technologies, Business Intelligence, SharePoint, Service Delivery, Customer Service, Account Management, Strategy, Disaster Recovery, System Deployment, IT Strategy, PMO, Business Process, PRINCE2, IT Operations, Sla, Project Delivery, Business Analysis, Business Relationship..., Requirements Analysis, Information Technology, Vendor Management, IT Management