London, United Kingdom
Head of IT Customer Services
Information Technology and Services
Education
University of Leeds 1999 — 2000
MA, Digital Fine Art
Bretton Hall College 1992 — 1995
BA (Hons), Fine Art Sculpture
Kingston University 1990 — 1991
National Diploma in Art and Design, Foundation, Merit
Isleworth & Syon School 1983 — 1990
Experience
University of the Arts London January 2013 - Present
University of the Arts London April 2008 - January 2013
Univeristy of the Arts London December 2002 - April 2008
University of Leeds September 1995 - November 2002
Skills
ITIL, IT Strategy, Service Delivery, Service Desk, Infrastructure, Casper, Windows 7, Change Management, Technical Support, IT Management, Application Architecture, Microsoft Office, Apple Certified, Service Desk Management, Service Management, Customer Service, Applications Delivery, Software Asset..., Customer Support, Active Directory, Digital Media, Service Level Management, PRINCE2, Mac, Problem Management, Arts Integration, Mac OS X, Zen, Data Migration, IT Operations, Contemporary Art, Release Management, Web Design, Filewave, Request Fulfilment, Long-term Customer..., IT Service Management, OS X, VMware, Incident Management, System Deployment, Asset Management, Disaster Recovery, Project Delivery, Business Continuity..., Microsoft Exchange, Troubleshooting, Data Center, Mac OS X Server, Customer Requirements