Slough, United Kingdom
Operations & Vendor Management
Financial Services
Education
University of Greenwich 1999 — 2001
I.T
Experience
AEGON Direct Marketing Services Europe Ltd (AEGON N.V.) January 2011 - Present
AEGON Direct Marketing Services Europe Ltd (AEGON N.V.) June 2006 - January 2011
AEGON Direct Marketing Services Europe Ltd (AEGON N.V.) June 2004 - June 2006
ICT Eurotel January 2002 - June 2004
Car Credit UK September 2001 - June 2002
Skills
BPO, Customer Experience, B2B, Product Development, General Insurance, Microsoft Office, Analysis, Marketing, Account Management, Change Management, Contract Negotiation, Service Delivery, Sales, Key Account Management, New Business Development, Analytics, Digital Marketing, E-commerce, Online Advertising, Team Leadership, Management, Business Development, Project Management, Business Analysis, Financial Services, Email Marketing, Telemarketing, Marketing Communications, Negotiation, Insurance, Lead Generation, Team Management, Stakeholder Management, Direct Marketing, Strategic Planning, Database Marketing, Customer Service, Business Strategy, Contact Centers, Marketing Strategy, Sales Management, Call Center, Call Center Development, CRM, Outsourcing, FSA, Data Analysis, Relationship Management, Customer Retention, Customer Satisfaction