Dunsford, Devon, United Kingdom
Founder of 'Sales Through Service': service systems that boost sales & sales systems that boost service!
Management Consulting
Education
University of Exeter 1983 — 1986
LLB, Law
Radley College 1977 — 1983
Experience
Sales Through Service October 2006 - Present
Investors in Feedback January 2012 - Present
Crooked Stick Ltd October 2006 - December 2014
PubCo Reviews January 2013 - March 2013
The Champions Club 2008 - January 2012
Insitute of Customer Service 2007 - 2011
Enterprise Inns Plc April 2003 - October 2006
Tap & Spile Real Ale Pubs 1992 - 1995
Royal Oak Inn, Dunsford 1991 - 1995
Skills
Effective Communication, Change Management, The 4 Disciplines of..., Organizational..., Operations Management, Negotiation, Selling, Management Development, Sales, Customer Experience, Customer Relations, Management, Customer Loyalty, Employee Engagement, Communication &..., Sales through Service, Training, Training Delivery, Upselling, Stress Management, Customer Engagement, Team Building, Business Acumen, The 7 Habits of Highly..., Brand Loyalty, The 4 Imperatives of..., Effective Use of Time, Emotional Intelligence, Personal Development, The Speed of Trust, Win-win, Leadership, Coaching, Mentoring, Sales Management, Strategic Planning, Account Management, Employee Management, Sales Effectiveness, Leadership Development, Assertiveness, Executive Coaching, Small Business, People Management, Business Strategy, Customer Retention, Business Coaching, Customer Service, Sales Process, Customer Satisfaction