Worcester, United Kingdom
Sales Director at [24]7
Computer Software
Education
University of Exeter 1993 — 1996
BSc Hons, Psychology
Haberdasher's Askes Hatcham Boys School
Experience
[24]7 July 2015 - Present
Webhelp UK June 2013 - June 2015
WNS Global Services June 2011 - June 2013
RR Donnelley July 2008 - June 2011
RR Donnelley October 2003 - July 2008
Convera Corporation January 2001 - July 2003
Linq Ltd March 2000 - January 2001
Best People May 1997 - March 2000
Skills
Customer Experience, Voice of the Customer, Customer Insight, Strategic Account..., SaaS, Integration, Competitive Analysis, Contact Centers, CRM, Team Management, Account Management, Virtual Assistance, Business Intelligence, Customer Service, Management, Lead Generation, Vendor Management, Negotiation, Marketing, Offshoring, Contract Negotiation, Solution Selling, Sales, New Business Development, Business Development, Software, Call Centers, IVR, Service Delivery, BPO, Outsourcing, Customer Retention, Recruiting, Speech Technology, Customer Satisfaction, RFP, Customer Acquisition, Change Management, Web Chat, Presentations, Process Automation