Halesowen, West Midlands, United Kingdom
Operations Manager, Crown Couriers
Logistics and Supply Chain
Education
University of Exeter 1992 — 1995
BA Honours Degree, Sociology
Halesowen College 1990 — 1992
A Levels, Sociology; Law and French
Earls High School 1985 — 1990
Bourneville College
Diploma, Management
Experience
Crown Couriers Limited September 2015 - Present
Premier Inn January 2015 - Present
OGL Computer Services Group Limited May 2014 - November 2014
UKDN Waterflow January 2014 - April 2014
Vets4Pets June 2012 - December 2013
Atkins Global Ltd March 2006 - June 2012
The Automobile Association January 2001 - February 2006
The Automobile Association December 2004 - April 2005
The Automobile Association July 2004 - September 2004
Breakdown Call handling January 1999 - January 2001
Skills
People Skills, Operations Management, Customer Service, Business Analysis, Management Consulting, Microsoft Excel, Business Planning, Team Building, Business Development, Disaster Recovery, Process Improvement, Complaint Investigations, Lead From the Front, Organizational..., Self-motivated Team..., Strategic Planning, Business Strategy, Leadership Development, Real Time Monitoring, Customer Service..., Rostering, Customer Satisfaction, Project Management, Complaint Management, New Business Development, Management, Coaching, Man Management, Communication, Service Center..., Change Management, Exceptional People..., Performance Management, Program Management, Continuous Improvement, Marketing Strategy, Account Management, Business Continuity, Microsoft Office, Call Centers, Human Resources, Customer Service...