Brussels Area, Belgium
High Touch Operations Manager at Cisco Systems
Computer Networking
Education
Colegio Aleman Mariscal Braun, La Paz Bolivia
Friedrich-Alexander-Universität Erlangen-Nürnberg
Experience
Cisco April 2010 - Present
Cisco July 2007 - April 2010
Texas Instruments Sitel Belgium February 2006 - June 2007
Interchange Group January 2005 - August 2005
T-Mobile UK September 2003 - December 2004
Deutsche Telekom AG September 2000 - July 2003
BMVg - Federal Ministry of Defence November 1999 - August 2000
T-Mobile August 1999 - October 1999
Association of German Chambers of Industry and Commerce (DIHK) March 1999 - July 1999
Skills
Customer Satisfaction, Account Management, Management, Cloud Computing, Professional Services, Mobile Devices, Cross-functional Team..., Outsourcing, IP, Data Center, Service Delivery, SaaS, Unified Communications, Business Development, Call Centers, New Business Development, Product Management, Operations Management, Business Strategy, Project Management, Vendor Management, Call Center, VoIP, Solution Selling, Business Analysis, Network Architecture, Enterprise Software, ITIL, Change Management, Cisco Technologies, Pre-sales, Program Management, Networking, Team Management, Network Design, Sales Operations, Integration, MPLS, Telecommunications, Process Improvement, IT Management, Managed Services, Channel, CRM, Sales, IT Operations, IT Service Management, Recruiting, Security, Service Management