Milton Keynes, United Kingdom
Senior Site Leader, Seller Support at Amazon
Financial Services
Education
University of Strathclyde 1999 — 2000
Masters of Business Administration, MBA
University of East Anglia 1992 — 1995
Bachelor of Science, Pure and Applied Chemistry
Belfast Royal Academy 1985 — 1992
A-Levels in Maths, Physics & Chemistry, GCSE's (A, 6B's & 2 C's)
Experience
TSYS Managed Services EMEA November 2010 - December 2013
TSYS Managed Services EMEA June 2008 - November 2010
Sitel June 2007 - June 2008
First Contact May 2006 - June 2007
Redcats Uk Ltd June 2004 - May 2006
Caudwell Communications August 2003 - June 2004
Gregory Pennington December 2001 - July 2003
Enigma Consultants February 2001 - December 2001
Cipher Solutions Limited September 2000 - February 2001
Virgin Money June 1996 - August 1999
Skills
P&L Ownership, Sales Presentations, Commercial Negotiation, Organizational..., Executive Level..., Contract Negotiation, Strategy, Pricing Negotiation, BPO, Solution Design, CRM, Leadership, Business Transformation, Payment Cards, Management, Commercial Management, Managed Services, Customer Experience, Business Process..., Team Management, Call Centers, Business Strategy, Business Development..., Continuous Improvement, Business Development, Service Delivery, Contact Centers, C-Level Relationships, Budget Process, Operational Efficiency, Financial Services, Project Delivery, Process Improvement, Risk Management, Executive Management, Building Relationships, Outsourcing, Change Management, Pricing Strategy, Operations Management, Relationship Management, Performance Management, Sales Management, Stakeholder Management, Contract Management, Banking, Account Management, Proposal Management, Strategic Leadership, Credit Cards