Romania
CEE Business Operations Manager at Microsoft
Information Technology and Services
Education
University of Bucharest 2001 — 2005
Foreign Languages - German & American Studies
Experience
Microsoft January 2015 - Present
Microsoft November 2011 - December 2014
EuroAnswer January 2008 - November 2011
Eureko Romania 2007 - 2008
CLAL Romania Asigurari-Reasigurari SA September 2006 - September 2007
EuroAnswer September 2004 - September 2006
Skills
Service Delivery, Recruiting, Management, BPO, Change Management, Team Building, Telemarketing, Call Centers, Leadership, Workforce Management, SaaS, Sla, Selling, Solution Selling, Operations Management, Process Improvement, Inbound Marketing, B2B, New Business Development, Team Leadership, Negotiation, Pre-sales, Cloud Computing, Business Analysis, CRM, Team Management, Business, Direct Sales, Call Center, Coaching, Lead Generation, Contact Centers, Outsourcing, Account Management, Sales Process, Vendor Management, Training, Performance Management, Sales Operations, Customer Experience, Telecommunications, Customer Support, Salesforce.com, Customer Satisfaction, Business Process..., Customer Retention, Business Development, Sales, Sales Management