Amsterdam Area, Netherlands
Manager Customer Service at Smith & Nephew
Medical Devices
Education
University of Amsterdam 1995 — 1996
Business and Economics
Hogeschool Alkmaar 1991 — 1995
Bachelor's Degree in Marketing, International Management
Marcus College 1985 — 1991
VWO
De Uilenburcht
Experience
IDA Foundation June 2010 - November 2013
IDA Foundation July 2006 - May 2010
IDA Foundation November 2004 - June 2006
Intermediary Trade Consultancy January 2003 - February 2004
Interall Group July 2000 - December 2002
Rabobank Regio Schiphol October 1996 - June 2000
Skills
INCO terms, Creative, Languages, High level of initiative, Positive Energy, Sales Promotion, Out Of the Box, Procedure Development, Interdepartmental..., Process Redesign, Account Management, Great Motivator, Social Skills, Loyal, Complaint Management, ERP Implementations, Humor, Communication Skills, Customer Support, Cross-cultural Teams, Business Process..., Pharmaceutical Industry, Connector, Key Performance..., Problem Solving, Procurement, Customer Oriented, Tender Preparation, Customer Retention, Hoofd Binnendienst, People Manager, Hands-on, Change Management, International Sales, International Trade, Supply Chain Operations, Customer Satisfaction, Recruiting, Service Level Management, Customer Service, Decisiveness, Global Health, Getting the Best Out Of..., Project Management, Team Leadership, Sales Operations