Ireland
Quality Lead (Collaboration Google Enterprise Technical Support) at Voxpro
Information Technology and Services
Education
University College Cork 2009 — 2010
MBS, Electronic Business
University College Cork 2004 — 2008
BSc, Government
St. Colman's College 1998 — 2004
Leaving Certificate
Experience
Voxpro February 2015 - Present
Voxpro February 2013 - Present
Voxpro November 2012 - February 2013
Voxpro May 2012 - October 2012
Voxpro October 2011 - May 2012
Voxpro May 2011 - October 2011
Voxpro May 2011 - October 2011
Voxpro October 2010 - May 2011
Skills
Training Delivery, French, Technical Presentations, HTML, Typing, PL/SQL, Interpersonal Skill, Presentations, CSS, Teamwork, WebEx, Quality Assurance, CRM, Salesforce.com, SQL, Technical Support, Customer Service, Windows, Google Apps, Quality Reviews, Mail Merge, Italian, Contact Centers, Oracle RDBMS, Microsoft Office, Java, Irish, BPO, Call Center, Problem Solving, Sla, PHP, Customer Satisfaction, Microsoft Excel, Training, MySQL, Communication, Microsoft Word, Time Management, Gmail, Research, Goal Setting, Call Centers, JavaScript, Outlook, Troubleshooting, Team Leadership, Customer Experience, Google Calendar, Google Docs