Ireland
Director, Customer Service and Training at PGi
Telecommunications
Education
University College Cork
CIPD Diploma in Personnel Practices, Human Resources
Experience
PGi May 2014 - Present
PGi March 2007 - Present
Starwood Hotels & Resorts Worldwide, Inc. May 2000 - April 2006
Skills
Leadership, Cross-functional Team..., Process Improvement, Customer Satisfaction, Business Development, Team Building, Webinars, Training, Customer Service, Cloud Computing, Sales Operations, Sales Process, Leadership Development, Mobile Devices, Performance Management, Solution Selling, Call Center, Project Management, WebEx, Sales, Audio Conferencing, Salesforce.com, Video Conferencing, SaaS, Program Management, Managed Services, Team Management, Strategic Planning, Account Management, VoIP, Management, Direct Sales, Unified Communications, Vendor Management, Recruiting, Customer Retention, Access, Business Strategy, New Business Development, Coaching, Employee Relations, CRM, Sales Management, Strategy, Customer Experience, Cold Calling, Telecommunications, Enterprise Software, Change Management, Employee Engagement