Stuttgart Area, Germany
Senior Presales Manager, EMEA CES at HEAT Software (formerly FrontRange), Germany
Information Technology and Services
Education
University of Stuttgart 1984 — 1990
Diplom, Mechanical Engineering
Experience
HEAT Software (formerly FrontRange) April 2005 - Present
Hewlett-Packard / CoCreate October 1996 - March 2005
Hewlett-Packard / CoCreate May 1998 - March 2001
Skills
Release Management, Professional Services, Application Management, ITIL v3 Foundations..., Sales Management, FrontRange, Service Level Agreements, Problem Management, Service Desk, International Sales, IT Management, IT Operations, Service Catalog, Customer Oriented, Pre-sales, Service Level Management, ITIL, Software Installation, Change Management, Management, Software Implementation, Request Fulfillment, Enterprise Software, Project Planning, IT Service Management, Consultancy, Process Improvement, Sales Process, License Management, Service Management, Knowledge Management, Configuration Management, IT Asset Management, Personal Development, Software Asset..., Leading People, SaaS, ITIL Certified, Customer Service, Project Management, Sla, Service Delivery, People Management, CMDB, Cloud Computing, Business Process..., Pre/Post Sales Engineers, Incident Management, Project Delivery, Diversity