Dambovita County, Romania
Performing Improvement Initiatives while being expert in OTC.
Outsourcing/Offshoring
Education
Spiru Haret University 2006 — 2009
Bachelor's degree, Foreign Languages, Literatures, and Linguistics
Universitatea de Vest din Timișoara 1999 — 2003
Bachelor's degree, Social Psychology
Liceul Alexandru Vlahuta 1994 — 1998
Foreign Languages and Literatures, General
Experience
GENPACT August 2015 - Present
TELUS International Europe February 2015 - August 2015
Société Générale November 2013 - January 2015
GENPACT June 2013 - November 2013
GENPACT January 2013 - June 2013
Genpact June 2010 - December 2012
GENPACT August 2009 - May 2010
GENPACT January 2008 - July 2009
Azure Media International January 2007 - January 2008
Gamegoods May 2007 - November 2007
Skills
Project Management, Program Management, Call Centers, ITIL, Sla, Process Management, Soft Skills, IT Service Management, Business Process..., Employee Engagement, Service Delivery, SAP, ERP, Continuous Improvement, Customer Satisfaction, Six Sigma, Business Analysis, Team Leadership, Team Management, Process Engineering, Customer Experience, Operations Management, IT Management, Coaching, Cross-functional Team..., Budgets, Strategy, Performance Management, IT Outsourcing, Management, Transition Management, BPO, Business Transformation, Management Consulting, Green Belt, Outsourcing, Shared Services, IT Operations, Analysis, Process Improvement, Operational Excellence, Leadership, MIS, Offshoring, Process Excellence, Business Process, Change Management, Business Process..., CRM, Vendor Management