United Kingdom
Customer Service Leader en Booking.com
Internet
Education
MTD Management Training Specialists 2013 — 2013
Course in Management and leadership development
Universitat de Barcelona 2008 — 2009
Master's degree, Public Relations/Image Management
Universitat de Girona 2003 — 2006
Bachelor's degree, Tourism and Travel Services Management
Lycée Français de Barcelone 1985 — 1997
GCSE & A Levels
Experience
Booking.com June 2015 - Present
Amazon UK August 2014 - June 2015
Livingdesign Europe SL April 2012 - May 2014
Ready4UK December 2011 - April 2012
Centro Terapeutico La Garriga September 2009 - April 2012
GESCOBRO, S.L. December 2007 - September 2009
Años Azules SL January 2007 - July 2007
Sitel September 2005 - November 2006
Skills
Liderazgo de equipos, Multilingual, Protocol, Training, Public Relations, Español, Leadership, Team Management, Catalan, Gestión de relaciones..., Motivation, Speech Writing, Inglés, CRM, Computer Proficiency, Liderazgo, Organización de eventos, Creative Writing, Conference Organization, Event Management, Gestión de eventos, Windows, Customer Service..., Management, Teamwork, Atlassian JIRA, Entrenamiento, Relaciones públicas, Redes sociales, French, Servicio de atención al..., Customer Service, Event Planning, Trabajo en equipo, Administración y..., Audio Visual Design, Employee Training, Communication, Team Leadership, Salesforce.com, Spanish, Project management, Corporate Image..., KPI Reports, Dirección y desarrollo..., Kayako, Customer Service..., Conference Design, English