Barcelona Area, Spain
Ops Service Manager at HP
Information Technology and Services
Education
Universitat de Barcelona 1992 — 1996
Experience
HP
Skills
ITIL, Cloud Computing, Incident Management, Offshoring, Outsourcing, Service Delivery, Call Centers, Business Transformation, Integration, Business Analysis, Project Management, Disaster Recovery, Process Engineering, Project Portfolio..., Sla, Stakeholder Management, Program Management, Project Delivery, Requirements Analysis, IT Service Management, Strategy, Resource Management, Pre-sales, CRM, PMO, Call Center, Management, Managed Services, Operations Management, Service Management, Service delivery, Business Process, Contact Centers, Process Management, Six Sigma, Business Process..., Vendor Management, Team Leadership, Cross-functional Team..., Customer Satisfaction, Change Management, Team Management, PMP, Customer Experience, IT Outsourcing, Data Center, Process Improvement, SLA, IT Management, Product Management