Rouen Area, France
Centre d'appels / Télétravail / travailleurs handicapés
Outsourcing/Offshoring
Education
Université Paris 1 Panthéon-Sorbonne 1996 — 1998
Experience
PHONING-HOME March 2014 - Present
Coyote Systems 2011 - 2014
GRDF 2011 - 2014
DOUBLETRADE 2006 - 2008
Danone 2006 - 2007
Coté finance 2004 - 2005
Skills
Marketing, Recruiting, Sales Management, télémarketing, Stratégie commerciale, Business Development, enquète, Télévente, Leadership d'équipe, Management, Account Management, Marketing Communications, Sourcing, Microsoft Excel, Coaching, Gestion des performances, Change Management, New Business Development, Digital Marketing, Customer Service, Customer Satisfaction, Lotus, Sales, Gestion d'équipe, Negotiation, Back-office, Ecoute dynamique, Avaya, Prise de rendez-vous, Human Resources, Responsable produit, Service après vente, CRM, Call Centers, Outsourcing, Telecommunications, Formation, Business Strategy, Sales Process, Marketing Strategy, PowerPoint, Stratégie de..., Strategy, Project Management, Appareils mobiles, Hermes, Team Management, Customer Experience, Microsoft Word, BtoB