Booker, Buckinghamshire, United Kingdom
Service Delivery Manager at ....
Airlines/Aviation
Education
Université internationale privée de Tunis 2002 — 2005
degree in languages, Major
Université de Tunis 2000 — 2004
languages Degree, Major
Experience
.... July 2014 - Present
ESP Global Services November 2012 - June 2014
a&o IT services April 2010 - November 2012
MeetingZone September 2009 - September 2009
VeriFone March 2005 - September 2009
Skills
Project Delivery, Languages, Service Management, Management, Process Improvement, Managed Services, CRM, Networking, Servers, Microsoft Excel, Cloud Computing, Visio, Risk Management, IT Management, Team Leadership, Telecommunications, Project Management, Service Improvement, Project Planning, Incident Management, Microsoft Office, Help Desk Support, ITIL, IT Outsourcing, IT Service Management, Customer Service, Infrastructure, Arabic, Data Center, Leadership, PowerPoint, Customer Satisfaction, Business Analysis, Business Development, Technical Support, Vendor Management, Service Delivery, Team Management, Negotiation, IT Operations, Transition Management, HP, System Deployment, Change Management, Outsourcing, English, IT Strategy, French, SLA, Active Directory