Milan Area, Italy
Customer Contact Center Skilled Agent presso ING BANK Italian branch
Banking
Education
Maturità scientifica
Experience
ING BANK Italian branch December 2007 - Present
ING Bank Italian Branch September 2011 - September 2012
Vodafone IT June 2002 - November 2007
Skills
Call center, Prestiti, Analisi, Motivazione del team, Gestione del rischio, Soddisfazione del..., Internet Banking, Carte di credito, Team-oriented, Finanza, Microsoft Excel, Gestione team, Change management, Leadership, Lavoro di squadra, Microsoft Windows, Rischio di credito, Private banking, Customer retention, Problem solving, Windows, Credit, Customer Service, Complaint Management, Formazione, Customer Satisfaction, Lingua inglese, Filiali bancarie, Team Building, Servizi bancari..., Coaching, Retail banking, Analisi aziendale, Troubleshooting, Microsoft Word, Business Analysis, Teamwork, Customer Experience, Call Centers, Miglioramento processi, Team leadership, Vendite, Microsoft Office, Credito, Banking, Contact Centers, PowerPoint, Team Management, Investimenti, Assistenza clienti