Milan Area, Italy
Sales Process & Efficiency specialist
Banking
Education
università degli studi di napoli Federico II 2007 — 2007
master in economia e finanza, facoltà di economia
Università degli Studi di Napoli 'Parthenope' 2001 — 2007
laurea, ecomomics and finantial market
liceo scientifico nobel 1991 — 1996
laurea, economia del commercio internazionale e dei mercati valutari
Experience
ING DIRECT Italia August 2013 - Present
ING DIRECT May 2009 - June 2013
ING DIRECT January 2009 - April 2009
ING DIRECT January 2008 - October 2008
universita degli studi di Napoli Parthenope January 2008 - June 2008
IW Bank S.p.A. August 2007 - December 2007
Skills
Carte di credito, Customer experience, Call center, Analysis, Customer Service, Financial Modeling, Credit Cards, Customer Experience, Servizi bancari..., Project Management, Call Center, Gestione del rischio, Access, Pagamenti, Internet Banking, Project management, Team Management, Processi aziendali, Call Centers, Payments, Risk Management, Finance, Business Process, Data Analysis, Change management, Statistical Modeling, Forecasting, Banking, Retail Banking, Team leadership, Mathematical Modeling, Retail banking, Analytics, Financial Services, Team Leadership, Assistenza clienti, Analisi, Servizi finanziari, Econometric Modeling, Gestione team, Financial Markets, Finanza, Change Management, Statistical Programming, Banking Operations