Naples Area, Italy
Unified Woldwide Contact Center Quality, Training & Coaching Manager presso MSC Crociere
Information Services
Education
Università degli Studi di Napoli 'Federico II'
Laurea in Ingegneria Elettronica, indirizzo informatica, Ingegneria informatica
ITIS Galileo Ferraris 1986 — 1990
Elettronica e Informatica Sperimentale
Experience
MSC Crociere September 2013 - Present
Apple Retail September 2012 - September 2013
Advert S.r.l. December 2011 - September 2012
ConVoice Contact Center January 2005 - December 2011
ConVoice Contact Center December 2007 - February 2010
Home Shopping Europe August 2000 - October 2004
Ilva Pali Dalmine May 1999 - July 2000
Artime Sector Group S.p.A. July 1997 - May 1999
IBM June 1991 - July 1997
Skills
Retail Management, IT Operations, People Management, Mobile Applications, Start-ups, New Business Development, Customer Analysis, Key Performance..., E-commerce, Microsoft Office, IT Strategy, Call Centers, Project Coordination, iOS, PnL, Performance Appraisal, Management, Contact Centers, Telephone Interviewing, Genesys, Coaching, ICT, Teleselling, Social Networking, Call Center Development, Telemarketing, Customer Service, Inspiring People, Telephony, Training, Siebel, Email Marketing, Operations Management, Marketing Strategy, CIM, Pre-sales, Social Media Marketing, Presentations, Customer Support, Customer Satisfaction, Key Account Management, BPO, Outsourcing, Call Center, Knowledge Management, CRM, Confluence, Budget Monitoring, Outbound Marketing, Teacher Training