London, United Kingdom
Customer Experience Delivery Manager at EE
Telecommunications
Education
Scuola Politecnica di Design 2009 — 2010
Master, Web e Multimedia Design
2002 — 2008
Scienze politiche, Economia, scienze delle finanze, statistica, informatica, sociologia generale, sociologia dell’ambie
Istituto tecnico industriale Scano 1996 — 2002
Perito industriale – specializzazione informatico, Sistemi, elettronica, matematica applicata, statistica, informatica
Experience
EE June 2015 - Present
Hertz June 2014 - June 2015
The Big Now December 2011 - May 2014
Media For Health March 2013 - January 2014
Logotel July 2010 - December 2011
Sky Italia December 2007 - July 2009
Sky Italia May 2006 - December 2007
Skills
Web Project Management, Service Design, Training, Process Optimization, Customer Service, Digital Innovation, User Experience Design, Customer Journey Mapping, Social Media Marketing, Customer Relations, Customer Engagement, User experience, Online Marketing, Landing Page..., Digital Strategy, Information Architecture, Customer Experience, XHTML, Web Analytics, Facebook Marketing, Social Media Strategist, Retail Marketing, Social Media Consulting, mobile, Mobile Strategy, Mobile Experiences, User Experience, Experience Design, Teacher Training, Digital Marketing..., Interaction Design, Web 2.0, Team Building, CSS, Mobile Marketing, Online Advertising, Retail Sales Experience, Customer Lifecycle..., Digital Trends, Innovation, SEO, Team Management, Web Design, Mobile Devices, Conversion Optimization, Team Leadership, Video Marketing, Digital Marketing, Online Creative, Creative Strategy