Ireland
Customer Experience Lead at Airbnb
Financial Services
Education
Università Cattolica del Sacro Cuore 2004 — 2006
M.A. in Management of Art and Museums, Full marks 110/110 with distinction
Università Cattolica del Sacro Cuore 2001 — 2004
Higher-Level Degree in Art History, Full marks 110/110
Liceo Scientifico Banfi Vimercate (Milano) - Italy 1996 — 2001
Maturita' Scientifica
Experience
Airbnb September 2015 - Present
arvato Financial Solutions, Global F&A September 2014 - September 2015
arvato Financial Solutions, Global F&A June 2013 - August 2014
arvato Financial Solutions, Global F&A April 2011 - June 2013
arvato Financial Solutions, Global F&A January 2010 - March 2011
Antonio Colombo Arte Contemporanea - Milano December 2006 - December 2009
Skills
Databases, Business Process..., Microsoft Excel, Financial Analysis, Recruiting, Customer Satisfaction, CRM, Problem Solving, Time Management, Accounting, Teamwork, Coaching, Analysis, Vendor Management, Salesforce.com, Project Management, Project Planning, Invoicing, Business Analysis, Finance, Team Leadership, Customer Experience, SLA, Customer Service, Credit, Communication, People Management, Process Improvement, Training, Leadership, Negotiation, Outsourcing, Team Management, Account Reconciliation, Management, Performance Management, Accounts Receivable