Other
Delivery Manager Continual Service Improvement
Information Technology and Services
Education
Hult International Business School 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
France Business School 2010 — 2011
MIB, Marketing, Negotiation, Business Strategy
La Salle BCN 2006 — 2007
Master, Project Management
Universitat Politècnica de Catalunya 2004 — 2006
Master, Telematics
Universitat Politècnica de Catalunya 2003 — 2004
Master, Software Engineering
Universidad Privada Antenor Orrego 1991 — 1995
Computer and Sytem Engineering, Computer Science
Universidad Femenina del Sagrado Corazón 1986 — 1990
Experience
HCL Technologies April 2015 - Present
HCL Technologies March 2014 - March 2015
NTT Europe April 2012 - December 2013
ESC Bretagne Brest February 2012 - April 2012
NTT Europe Ltd. June 2009 - December 2011
Sopra Group 2008 - 2009
Interfacom May 2006 - May 2008
Consulate General of Peru in Barcelona, Spain November 2003 - August 2007
Gestetner S.A. - Ricoh 2005 - 2006
Emergia - Jazztel March 2005 - August 2005
Skills
Strategy, Transition Management, Software Project..., Team Leadership, Team Building, Program Management, IT Service Management, IT Management, Problem Solving, Business Management, IT Strategy, SAP, Project Implementation, ITIL, Process Management, IT Transformation, Windows, Project Management, Business Process, Consulting, People Management, Team Management, Operations Management, SLA, Customer Relations, Cisco, IAM, Service Management, Management, Strategic Planning, Business Strategy, Process Improvement, Analysis, Project Planning, Service Delivery, Project Portfolio..., Business Services, Business Analysis, IT Governance, Customer Satisfaction, Service Improvement, Change Management, Team Coach, PMP, Business Process..., Telecommunications