London, United Kingdom
ERP Service Management Lead at Arriva Group
Information Technology and Services
Education
The Open University 2014 — 2015
Professional Certificate in Management, Business Administration and Management, General
University of Buenos Aires 2002 — 2008
Lic. en Administración, Economicas
Instituto Educacional Fátima 1994 — 1998
High school
Saint Andrew's Scots School 1984 — 1993
Primary school
Experience
Arriva Group August 2015 - Present
Maersk Group February 2014 - March 2015
Maersk Line November 2010 - February 2014
Maersk Line April 2009 - November 2010
Maersk Line February 2008 - March 2009
IBM April 2005 - January 2008
IBM February 2004 - April 2005
Skills
Service Management, Project Planning, IT Service Management, Business Analysis, Business Process, Project Delivery, Service Portfolio..., Organizational Design, Business Relationship..., IT Operations, Teamwork, ITIL Service Strategy, PRINCE2, Organizational Change..., Six Sigma, Process Improvement, Customer Satisfaction, Demand Management, IT Financial Management, IT Service Catalogue..., ITIL Service Transition, ITIL Service Operation, Workshop Facilitation, Business Process..., ITIL Service Design, Outsourcing, Strategy, SAP R/3, IT Management, Management, Process Design, Project Management, Pricing, ITIL, Continuous Improvement, Stakeholder Management, Cross-functional Team..., CSI, Service Operation, Team Leadership, Leadership, Quality Assurance, SLA, Service Level Management, Service Delivery, Information Technology, Change Management, ITIL Process..., Requirements Analysis, SAP