Madrid, Madrid, Spain
Consultor II de Management Consulting Financial Management
Management Consulting
Education
Communications & Management Institute (C.M.I.) 2014 — 2014
Higher & Advanced Diplomas in CSI, Forensic Science, Criminology & Forensic Psychology, Advanced Diploma in Crime Scene Investigation and Forensic Science, 78% Merit - FETAC 5
Universidad Autonoma de Madrid 2003 — 2008
Bachelor's Degree, Psychology, Notable (8)
Communications & Management Institute (C.M.I.) 2011 — 2012
Higher Diploma, Crime Scene Investigation, Criminology and Forensic Psychology, Distinction on Further Education and Training Award Council Level 5
Positive Success Group (P.S.G.) 2012 — 2012
Accredited Diploma, Executive & Life Coaching, Further Eduaction and Training Award Council Level 6: Pass
Communications & Management Institute (C.M.I.) 2013 — 2014
Advanced Diploma in CSI & Forensic Science, Criminal Justice/Police Science, 78% Merit - FETAC Level 5
Universidad Autónoma de Madrid 2003 — 2008
Bachelor of Applied Science (B.A.Sc.), Psychology, Notable: 8
Experience
KPMG España June 2015 - Present
PayPal February 2014 - June 2015
PayPal May 2013 - February 2014
Stream Global Services December 2011 - January 2013
Stream Global Services January 2011 - November 2011
Simon Heart Ltd. April 2009 - December 2010
Dirección General de Tráfico (D.G.T.) July 2008 - August 2008
NGO "Con Un Pie Fuera" (C.U.P.I.F) November 2007 - June 2008
Skills
Timely Decision Making, Non-Judgmental, Telephone Skills, Time Management, Calm, Technical Support, Sales, Customer Experience, Employee Training, Contact Centers, Profiler, Team Management, Troubleshooting, Management, Training, Trust, Workforce Management, Teamwork, CRM, Perseverant, Leadership, Outsourcing, Strategic Planning, Process Improvement, Customer Satisfaction, Customer Service, English, Spanish-English, Team Leadership, Calm Under Pressure, Customer Support, Performance Management, Recruiting, Caring, Customer Retention, Interviews, Committment, Spanish, Problem Solving, Communication Skills, Call Centers, Coaching, Communication