Madrid Area, Spain
Customer Onboarding Manager & Training Network Facilitator @ Achilles
Information Technology and Services
Education
Institute for Executive Development (IEDE) 2004 — 2005
MBA, Executive MBA
Universidad Nacional de Educación a Distancia - U.N.E.D. 2006 — 2010
BSC, Anthtropology
Universidad Autónoma de Centro América 1992 — 1997
BSC, Electrical Engineering
Universidad de Zaragoza 1997 — 1999
Telecommunications Engineering
La Salle High School
Experience
Achilles Group Limited June 2013 - Present
Canon España S.A. January 2013 - August 2013
Empark Aparcamientos y Servicios S.A. June 2012 - December 2012
Sykes 2011 - 2012
Omnex Group January 2008 - January 2009
Mondial Assistance June 2006 - January 2008
Dixons Retail May 2003 - June 2006
Dell 1999 - 2002
Eliop April 1999 - December 1999
Acer Information Services September 1996 - September 1997
Skills
Solution Selling, Vendor Management, Customer Service, Customer Satisfaction, Team Building, Cross-functional Team..., French, Business Process..., Speech, New Business Development, CompTIA A+ Certification, Telecommunications, Account Management, Sales Management, Pre-sales, Change Management, Translation, B2B, People Management, Operations Management, Project Management, Call Centers, Direct Sales, Service Delivery, Management, Coaching, Spanish, E-commerce, Sales, Leadership, ERP, Training, Business Strategy, Key Account Management, Team Leadership, Strategic Planning, Business Development, Outsourcing, Product Management, Customer Experience, Integration, Call Center, Contact Centers, Team Management, English, Retail, CRM, Forecasting, Strategy, Telemarketing