Madrid Area, Spain
Actively seeking job opportunities. Willingness to travel and relocation.
Outsourcing/Offshoring
Education
Universitas Telefónica 2005 — 2010
Universidad Adolfo Ibáñez 2004 — 2004
Training, Business Management
Universidad Alberto Hurtado 2002 — 2003
Diploma, Business Management
Universidad de Chile 2001 — 2002
Diploma, Business Management
Universidad de Santiago de Chile 1987 — 1991
Engineer, Electrical Engineer
Escuela de Especialidades Fuerza Aérea de Chile 1980 — 1982
Technician, Electronic and Telecommunications
Experience
Cognolink Limited March 2014 - Present
AlphaSights March 2014 - Present
Gerson Lehrman Group (GLG) September 2013 - Present
Emergia Contact Center June 2013 - June 2014
Digitex June 2012 - October 2012
Digitex April 2011 - June 2012
Atento August 2008 - March 2011
ATENTO México and Central America April 2007 - August 2008
ATENTO México and Central America 2006 - 2007
Atento Mexico and Central America December 2005 - November 2006
Skills
Analysis, Management, Centro de llamadas, New Business Development, Financial Controlling, Contact Centers, Leadership, Planificación..., Financial Accounting, Business Planning, Business Intelligence, Estrategia empresarial, Gestión de relaciones..., Strategic Planning, Telecomunicaciones, Estrategia de..., Gerencia de ventas, Administración y..., Sales Management, Negotiation, Operations Management, Desarrollo empresarial, Liderazgo de equipos, Pre-sales, BPO, Project Management, Customer Experience, Cross-functional Team..., Telecommunications, Dirección y desarrollo..., Call Center, Start-ups, Team Leadership, Subcontratación, Key Account Management, Information Technology, Product Management, Management Consulting, Team Management, Outsourcing, Business Development, Call Centers, CRM, Product Development, Gestión de productos, Negociación, Marketing Strategy, Process Improvement, Customer Satisfaction, Business Strategy