★ Julie McGrath, IT Recruitment Consultant
United Kingdom
IT Recruitment Consultant at Greywood Associates
Information Technology and Services
Education
University of Ulster
Bachelor's degree, Design and Visual Communications - Marketing, design and Advertising
Experience
Greywood Associates March 2015 - Present
Convergys November 2008 - March 2015
Stream Global Services September 2011 - September 2013
Local Eye Publishing Group 2007 - 2008
Mooney Media 2002 - 2007
Skills
Team Management, Service Delivery, Telecommunications, Outsourcing, Recruitment Advertising, Business Transformation, Firestarter NLP..., Stakeholder Management, Customer Experience, Delivering Results, Customer Engagement, Sales Process, Management, Performance Improvement, Team Leadership, Offshoring, Customer Retention, IVR, Client Development, Workforce Management, Performance Management, Training, Inbound Marketing, Avaya, Project Delivery, Coaching, BPO, Business Process..., Net Promoter Score, Customer Acquisition, Operations Management, Training Delivery, People Development, Contact Centers, Lead Generation, Call Center Development, Direct Sales, Change Management, Telemarketing, CRM, Strategy, Customer Satisfaction, Coaching Staff, Vendor Management, Employee Engagement, Call Centers, Account Management, Relationship Management, Business Development, Resource Management