Belfast, United Kingdom
HR Manager,Management Consultant, Business Advisor, Mentor and Coach
Management Consulting
Education
University of Ulster 2009 — 2012
Master's degree, Human Resource Management
St MacNissi's College 1994 — 1996
3 A Levels
Leiston High School 1991 — 1994
12 GCSE's
Experience
Steele's Fuel Freight Ltd February 2015 - Present
Stepping Ahead June 2012 - Present
RJF Jennings (Bakery) Ltd July 2013 - November 2014
Firstsource Solutions Limited August 2006 - May 2012
HBOS October 2002 - August 2006
HBOS August 2000 - October 2002
Skills
Call Centers, Policy, Recruiting, Sourcing, Customer Satisfaction, Outsourcing, Human Resources, SLA, Training, Operational Excellence, People Management, Employee Relations, Team Leadership, Team Building, Management Development, Training Delivery, Service Delivery, Contact Centers, Management, BPO, Performance Management, Change Management, Career Development, Sla, Business Planning, Coaching, Personal Development, Leadership Development, Contact Centre, Executive Coaching, Business Process..., Customer Experience, Employment, People Development, Performance Appraisal, Business Strategy, Organizational..., Development Of People, Team Management, Employee Engagement, HR Policies, Workforce Management, Mentoring, Talent Management, Interviews, Strategy, Performance Improvement, Call Center, Personnel Management, Employee Training