Portswood, Southampton, United Kingdom
IT Infrastructure Programme Management MBA,Prince2,ITIL
Information Technology and Services
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2009 — 2011
MBA, Project Management
Tilka Manjhi Bhagalpur University 1989 — 1993
BA Hons, Economics
Experience
Tata Consultancy Services August 2011 - Present
Avaya August 2010 - August 2011
Accenture October 2006 - July 2010
Genpact india Pvt Ltd Gurgoan December 2004 - October 2006
CMS COMPUTERS Ltd October 2003 - December 2004
Net Connect Pvt. Ltd, New Delhi ( Under contract of Microland Limited) November 2000 - October 2003
Pentasoft Technology Ltd, New Delhi September 1999 - October 2000
E T & T Computer, New Delhi November 1998 - September 1999
Lakhotia Computer Center, Calcutta May 1996 - November 1998
Skills
ITIL, Data Center, Sla, IT Management, Project Delivery, Process Improvement, Customer Relations, Cisco, Vendor Relations, Infrastructure, Change Management, Consultancy, Resource Management, Operation, Transition Management, Service Delivery, Software Documentation, Project Implementation, Service Desk, Disaster Recovery, Pre-sales, IT Operations, Servers, Outsourcing, Managed Services, WAN, VoIP, Vendor Management, Call Center, Operations Management, CCNA, SLA, IT Service Management, Cloud Computing, Network Administration, Incident Management, Program Management, Team Building, Documentation, PMP, Technical Support, IT Outsourcing, Telecommunications, IT Strategy, Troubleshooting, Solution Architecture, People Management, Team Management, Team Leadership, Service Management