Trowbridge, Wiltshire, United Kingdom
L&D Business Partner
Professional Training & Coaching
Education
University of Newcastle-upon-Tyne 1997 — 1999
Sports Psychology, Sports Science, Diploma
The University of Wolverhampton 1984 — 1987
HND Metallurgy & Foundry Management, Ferrous & Non-ferrous castings and Engineering, Credit
Frome College 1981 — 1984
Experience
MWB Training Solutions July 2014 - Present
RAC February 2013 - June 2014
Excalibur September 2011 - December 2012
Virgin Media September 2008 - September 2011
Virgin Media June 2005 - September 2008
Virgin Mobile June 2004 - June 2005
DC Leisure Management Ltd April 2002 - November 2003
DC Leisure Management Ltd April 1996 - April 2002
Skills
Training Programme..., Human Resources, Team Management, Team Building, Account Management, Mentoring, Customer Relations, Customer Service, Staff Development, Customer Experience, NLP, Training Delivery, Call Centers, Technical Training, Scheduling, Talent Management, Analysis, Telecommunications, Program Management, People Management, Personal Development, Succession Planning, Change Management, Customer Retention, Outsourcing, Personnel Development, Consultants, Employee Training, Training Needs Analysis, Training, Instructional Design, Stakeholder Management, Performance Management, Team Leadership, Management Development, Culture Change, Budgeting, Consultancy, Budgets, Soft Skills, Customer Satisfaction, Call Center, Leadership Development, Coaching, Management, Planning, Partnering, Business Strategy, MBTI