Belfast, United Kingdom
Quality and Customer Service
Information Technology and Services
Education
The University of Glasgow 1985 — 1988
B.Acc, Accountancy, Business Law and Economics
Experience
OptiOp Contact Centre Quality Management October 2014 - Present
Amazon January 2014 - April 2015
Firstsource Solutions Limited February 2013 - December 2013
TeleTech UK March 2010 - September 2012
Stream 2007 - February 2010
Stream Global service Inc 2007 - February 2010
Stream Global Services 2007 - February 2010
Stream International August 2000 - January 2007
Solectron Global Services 2002 - 2004
Skills
Contact Centers, Business Process, Process Improvement, People Skills, Communication Skills, Business Transformation, Analysis, Strategy, Negotiation, Analytics, Avaya, Call Centers, BPO, Service Delivery, Stakeholder Management, Outsourcing, Capacity Planning, Performance Management, CRM, Team Management, Operational Excellence, IVR, Team Building, Change Management, ACD, Vendor Management, Business Analysis, Business Process..., Call Center, Sla, Team Leadership, Workforce Management, Offshoring, Process Management, Customer Experience, Project Delivery, Resource Management, Management, Customer Satisfaction, Key Performance..., SLA, Building World Class...