London, United Kingdom
Manager, Customer Support EMEA. Join us in the fight to defeat mediocrity. We're hiring now @Medallia!
Computer Software
Education
The University of Birmingham 2008 — 2009
MSc, Computer Security, Merit
The University of Birmingham 2005 — 2008
BEng, Software Engineering/Computer Science, 2:1
Greenhead College 2003 — 2005
A Levels, A Levels
Experience
Medallia, Inc. June 2015 - Present
Innovise October 2013 - June 2015
Innovise April 2013 - October 2013
Innovise October 2011 - March 2013
Innovise October 2010 - October 2011
Lloyds Banking Group March 2010 - October 2010
Barclays Bank July 2008 - September 2008
Skills
ISO9001, Project Management, CMDB, IBM Tivoli, SLA, Continuous Improvement, SaaS, Team Management, Apache, Problem Management, Cloud Computing, Microsoft Exchange, Pre-sales, JIRA, MySQL, HTML, XML, Linux, HP Service Manager, ITIL, JavaScript, Cisco Networking, Agile Methodolgy, VPN, DNS, Service Delivery, Service-Now, Change Management, Mac OS, Active Directory, Lean Processes, PRINCE2, IT Service Management, Customer Service, Incident Management, Scrum, CRM, Software Project..., Manage Client..., ITIL v3 Foundations..., Service Management, Network Administration, Kanban, Release Management, Service Desk, Customer Support, Technical Support