France
Directeur Service Client/Experience Client/Relation Client
Financial Services
Education
University of Birmingham 1990 — 1994
Bachelor of Laws (LLB), Law with French
Université de Limoges 1992 — 1993
Diplôme d'études juridiques françaises
Customer Contact Council
Experience
En recherche active mobile en France ou à l'international November 2014 - Present
Crédit Agricole Consumer Finance May 2007 - November 2014
Pierre & Vacances Center Parcs Group April 2005 - May 2007
Dickinson Consulting April 2001 - April 2005
Maisoning SAS March 2000 - April 2001
NEWS BANQUE March 1997 - March 2000
NWS Bank plc July 1994 - March 1997
Skills
Consulting, Consulting en management, Bilingual Communications, Réduction des coûts, Business Strategy, Call Centers, Commerce, Coaching, Relation client, Sales Manager, CRM, Télécommunications, Board Level, Gestion des risques, Rétention de la..., Relations clients, Sponsorship Programs, Management, Satisfaction du client, Voice of the Customer, Change Management, Leadership d'équipe, Customer Service, Leadership, Board of Directors, Sales, Customer Satisfaction, Négociations, Cost Reduction, Service client, Target Orientation, Stratégie commerciale, BtoB, Strategic Thinking, Gestion de projet, bilingue, Credit, Tourisme, Analyses, Productivity Improvement, Gestion d'équipe, Marketing, Communication, Outsourcing, Business Development, centre d'appels, Optimisation, Expérience client, Stratégie, Process Improvement