Manchester, United Kingdom
National Service Manager at Vodafone Global Enterprise (ITIL)
Internet
Education
ISEB ITIL V3 Foundation 2011 — 2011
ITIL V3 Foundation
The Manchester Metropolitan University 1999 — 2002
HND, Business Information Technology
Xaverian Sixth Form College
2 A Level Passes, Biology; Maths
Burnage High School, Manchester
G.C.S.E passes (A-C), Maths, English, Biology, Chemistry and Physics
Experience
Vodafone Global Enterprise February 2014 - Present
Star Technology Services Ltd October 2011 - April 2013
Star Technology Services Ltd November 2008 - October 2011
Star Technology Services Ltd January 2007 - November 2008
BSkyB January 2004 - November 2006
Legal Advice Bureau November 2003 - May 2004
Al-Madina Auto Chorlton June 2002 - November 2003
RAC July 2001 - September 2001
BT Internet Manchester October 2000 - June 2001
Century Radio January 1999 - January 1999
Skills
Business Acumen, Managed Hosting, Customer Service, Managed Services, Call Centers, Data Center, Relationship Management, Asset Management, VMware, Unified Communications, Disaster Recovery, Service Level Agreements, IT Service Management, Customer Retention, Service Excellence, Account Management, Continuous Improvement, Hosting, AIM, VoIP, Sla, Symantec, ITIL, Client Retention, Connectivity, Email Archiving, MPLS, SaaS, Contract Management, Churn, Enterprise Mobility, Commercials, Long-term Customer..., Service Quality, Service Management, Risk Management, Integration, Major Accounts, Cloud Computing, Service Delivery, Pre-sales, Solution Selling, Stock Market, Incident Management, Networking, Transition Management, Hosted VoIP, Change Management, Telecommunications, IT Management