Warrington, United Kingdom
Deputy Chief Ombudsman at Ombudsman Services
Nonprofit Organization Management
Education
University of Oxford 1994 — 1998
D.Phil., Civic Image and Civic Patriotism: Liverpool 1880- 1914
London School of Economics and Political Science 1993 — 1994
M.Sc., Industrial Relations and Personnel Management
University of Oxford 1990 — 1993
M.A., Modern History
St Mary's College, Crosby, Liverpool 1983 — 1990
Experience
Scottish Mediation Network September 2014 - Present
Ombudsman Services March 2015 - Present
Scottish Legal Complaints Commission June 2012 - March 2015
Museums Galleries Scotland February 2013 - February 2015
Foreign and Commonwealth Office December 2010 - June 2012
Foreign and Commonwealth Office January 2009 - December 2010
McCurrach January 2002 - December 2008
Safeway September 1998 - January 2002
Skills
Market Research, Strategic Planning, Performance Management, Culture Change, Human Resources, Contract Negotiation, Organizational..., Public Speaking, Business Analysis, Team Building, Account Management, Program Management, Customer Service, Leadership Development, Key Account Management, Stakeholder Management, Change Management, Management Consulting, Public Sector, Team Management, Operations Management, Project Management, Marketing Strategy, Budgets, Negotiation, Stakeholder Engagement, Strategy, Public Relations, Coaching, Policy, Leadership, Retail, Cross-functional Team..., Governance, Sales Management, Relationship Management, Business Planning, New Business Development, Management, Business Strategy, Business Development, Training, Government, Team Leadership