London, United Kingdom
CEO at GRS Consulting
Management Consulting
Education
Technische Universiteit Delft
Master's degree
Experience
Guerss LTD June 2009 - Present
Guerss LTD June 2009 - November 2012
BNP Paribas Fortis March 2010 - September 2012
GRSTECH July 2005 - March 2010
Accenture September 2006 - May 2009
Accenture 2004 - 2006
T-Mobile Netherlands BV September 2002 - December 2003
Ericsson June 2000 - September 2002
Skills
Service Delivery, Management, Requirements Analysis, Customer Segmentation..., Business Process..., Pre-sales, IT Management, Business Process Design, Enterprise Architecture, PRINCE2, Team Management, Business Strategy, Project Delivery, Entreprise Architecture, Business Process..., ITIL, CRM, Contact Centers, Management Consulting, Service Management, Business Process, Competitive Analysis, Collaboration, Unified Communications, Business Architecture, Program Management, Contact Center..., Architectures, Solution Architecture, Strategic Planning, Strategy, Business Development, PMO, Call Center Development, Change Management, ERP, Project Portfolio..., Integration, IT Service Management, Software Project..., Telecommunications, IT Strategy, Business Transformation, Business Intelligence, Contact Center Strategy, Supply Chain Management, Performance Management, Business Analysis, Competitive Intelligence, Customer Experience...