Cracow, Lesser Poland District, Poland
Head of Customer Service Center
Oil & Energy
Education
Fachhochschule Stralsund 2003 — 2006
MBA
Gdańsk University of Technology 2002 — 2004
MS, Production Systems Management
Gdańsk University of Technology 1998 — 2002
BS, Marketing and Management
Experience
EDF Polska November 2014 - Present
Grupa Energa August 2012 - October 2014
Grupa Energa January 2010 - August 2012
Grupa Energa October 2008 - January 2010
GE Money May 2007 - October 2008
GE Money May 2007 - September 2008
GE Money December 2004 - May 2007
Eurostudent June 2001 - January 2002
Marine Metal July 2000 - July 2001
Skills
ITIL, Business Transformation, Business Process..., Change Management, Quality Management, Process Engineering, Strategic Consulting, Team Management, Program Management, Continuous Improvement, IT Service Management, Lean Manufacturing, Governance, People Management, Transition Management, ISO, Risk Mitigation, Business Strategy, Vendor Management, Process Improvement, Project Management, Risk Management, Knowledge Management, Business Continuity, IT Management, Project Portfolio..., IT Strategy, Banking, Management Consulting, Process Management, Analysis, Business Process, Project Delivery, Six Sigma, Risk, PMO, Strategy, Balanced Scorecard, Business Intelligence, Outsourcing, Strategic Planning, PMP, Operations Management, Operational Excellence, Management, Process Mapping, Business Management, Business Analysis, Risk Analysis, Leadership