United Kingdom
Global Customer Service Manager; business enabler; change agent; cultural bridger
International Trade and Development
Education
Edinburgh Napier University 2008 — 2011
Bachelor's Degree, Business Administration, Management and Operations, BA
Suzhou University 2001 — 2004
Master's Degree, Public Administration, MA
Suzhou University 1997 — 2001
Bachelor's Degree, Teaching English as a Second or Foreign Language, Honor Student
Experience
Silberline March 2013 - November 2014
Tesco plc July 2008 - January 2011
GTL Asia 2006 - October 2007
Ever-Glory Ltd 2004 - 2006
Skills
Problem Solving, Sales, Account Management, Executive Management, Inventory Management, Strategic Planning, Process Improvement, Retail, Recruiting, Organizational..., New Business Development, Time Management, Performance Management, Leadership, Leadership Development, Coaching, Manufacturing, Management, Public Speaking, Team Leadership, Customer Satisfaction, Business Strategy, Small Business, Training, Strategy, Marketing Strategy, Team Building, Operations Management, Forecasting, Cross-functional Team..., Customer Service, Program Management, Employee Relations, Entrepreneurship, Employee Training, Project Management, Continuous Improvement, CRM, Business Planning, Negotiation, Sales Management, Telecommunications