Harrow Weald, Greater London, United Kingdom
Business Transformation
Banking
Education
St. Andrew's College of Arts Commerce and Science 1999 — 2002
BMS, Business, Management, Marketing, and Related Support Services, First
Experience
Serco February 2015 - Present
Serco April 2013 - December 2014
Serco January 2011 - April 2013
Capita India February 2010 - December 2010
Intelenet Global Services January 2003 - February 2010
Skills
Employee Engagement, Strategy, Stakeholder Management, Sourcing, Coaching, Customer Experience, Business Development, Customer Satisfaction, Sales Management, Business Process, MIS, New Business Development, Workforce Management, Business Process..., Contact Centers, Transition Management, Quality Assurance, Management, Strategic Planning, Team Building, Employee Training, CRM, Offshoring, Site Management, Process Improvement, Business Strategy, Team Leadership, Leadership, SLA, Management Consulting, BPO, Training, Outsourcing, Sales, Call Centers, Operational Excellence, Six Sigma, Performance Appraisal, Customer Service, Business Transformation, Analysis, Risk Management, Team Management, Credit Cards, Governance, Service Delivery, Performance Management, Relationship Management, Vendor Management, Operations Management