Turin Area, Italy
Service Delivery Team Leader
Banking
Education
ITIS A Avogadro 1999 — 2004
Engineer's degree, Computer Programming
Scuola Normale Superiore 1999 — 2004
ITIS A. Avogadro, IT Programming
Experience
Hemmersbach GmbH & Co. KG June 2012 - Present
State Street Bank November 2010 - Present
IBM February 2009 - November 2010
IBM March 2008 - November 2010
Giochi Puliti International S.r.L. January 2007 - February 2008
IPAS S.P.A. March 2005 - June 2006
Skills
Laptops, System Deployment, Problem Solving, Remote Desktop, BMC Remedy, Hardware, Customer Relations, Administration, Windows 7, Quality Assurance, Testing, Databases, Production, Deployment, Budgeting, Networking, Microsoft Office, Project Management, Servers, Windows, Routers, Integration, Vendor, IT Service Delivery, Business Analysis, Firewalls, IT Operations, Software Documentation, Documentation, Blackberry, Analysis, Software Installation, Citrix, Active Directory, Technical Support, VPN, System Administration, Computer Hardware, Windows XP, Customer Service, Web Applications, Service Desk, Requirements Analysis, Team Leadership, SCCM, ITIL, Help Desk Support, Troubleshooting, Blackberry Enterprise..., Operating Systems