Berlin Friedrichshain, Berlin, Germany
Sr. Solutions Engineer (PreSales) at Electric Cloud
Computer Software
Education
School of Life 1959 — 2013
PhD. in Hard Knocks, Self-Improvement, Better Human Being, Ask the children in my family
Santa Ana College 1982 — 1982
Conversational German
Naval Air Technical Training Center, Millington TN 1978 — 1979
Avionics Technician Class A1, Avionics and Aviation Electrical Systems
Stevens Institute of Technology 1977 — 1978
Engineering
Academia del Perpetuo Socorro 1973 — 1977
HS
Experience
Electric Cloud January 2014 - Present
Self 2012 - Present
APMG-US, LLC April 2008 - January 2014
HerdTheCats Dot Com December 2006 - January 2014
Verácitas January 2005 - January 2014
The APM Group Ltd. June 2010 - November 2012
IT Process Maps GbR May 2009 - February 2010
E2 Consulting Group/Major League Baseball March 2006 - March 2006
Aero-News Network April 2001 - March 2005
Borland Software Corp. October 2000 - February 2004
Skills
Requirements Analysis, Linux, Documentation, Coaching, Process Improvement, Security, devops, Mentoring, CMDB, Software Documentation, Translation, Problem Solving, Outsourcing, Avionics, Process Development, Service Delivery, Configuration Management, Incident Management, Process Engineering, Service Management, Quality Assurance, Consultancy, IT Service Management, Requirements Gathering, IT Operations, Build Acceleration, Service Desk, Editing, Risk Management, Operations Management, Management Consulting, Brazilian Portuguese, Management, Business Analysis, Service Improvement, ITIL, Continuous Integration, Strategic Planning, Change Management, Team Management, Consulting, ISO 20000, Technical Spanish, Governance, Continuous Delivery, Business Process..., Test Acceleration, IT Management, Proofreading, IT Strategy