London, United Kingdom
Managing Director at RSVP (Media Response) Ltd
Outsourcing/Offshoring
Education
Rose Bruford College 1987 — 1992
BA Hons
Barrow 6th form college 1984 — 1987
Experience
RSVP (Media Response) Ltd March 1997 - Present
RSVP (Media Response) Ltd July 1988 - March 1997
Skills
Operations Management, Offshoring, Managed Services, IVR, Call Center Development, Workforce Management, B2B, Team Management, Management, Inbound Marketing, Service Delivery, Customer Retention, Customer Acquisition, B2C, Solution Selling, Outsourcing, Contact Centers, Operational Excellence, Campaign Management, Telephony, Call Center, Call Centers, B2B Marketing, BPO, Transition Management, Telecommunications, Business Transformation, Managing Project Budgets, Customer Experience, Business Process..., Account Management, Lead Generation, Predictive Dialers, Online Lead Generation, Unified Communications, Project Delivery, Sla, CRM, Outbound Marketing, Telemarketing