Twickenham, United Kingdom
Client Services Manager at Vodafone
Computer Software
Education
Richmond Community College 1984 — 1986
Business Diploma, Computer Science, B
Whitton Comprehensive School 1979 — 1984
A Levels
Experience
Vodafone June 2015 - Present
Landmark Technologies (UK) Ltd. September 2014 - January 2015
British Airways September 2013 - September 2014
Aspect Software May 1997 - September 2012
DHL, TNT, PARCELNET, DHL. January 1989 - January 1995
Skills
Telephony, Enterprise Software, Managed Services, Project Planning, Call Centers, Incident Management, Team Management, Problem Solving, Outsourcing, Contact Centers, Professional Services, Unified Communications, Telecommunications, Sla, Customer Satisfaction, Cloud Computing, SIP, Data Center, CTI, Pre-sales, Avaya, Customer Experience, Project Management, IP, Process Improvement, Service Management, SaaS, ITIL, Team Leadership, Solution Architecture, IT Service Management, Management, Customer Service, Performance Management, Solution Selling, Change Management, Leadership, Integration, SLA, IVR, ACD, Service Delivery, Call Routing, Business Process, Call Center, CRM, Contact Centre, Mentoring, Enterprise Architecture, Customer Relations